Opt-outs, extra lines, the guarantee and cancelling

Opt-outs. Anyone who texts STOP to your number gets no more texts from it: no text-back, follow-ups, reminders, payment links or review requests. UNSUBSCRIBE, CANCEL, END, QUIT, STOP ALL, OPTOUT and REVOKE count the same. You get a text saying they opted out. If you try to text them, we tell you nothing was sent. Call them instead. If they text START later, texting to them turns back on. This keeps your number in good standing with the carriers, so don't try to work around it.

Extra lines. You can add phone lines to either plan for a second truck, a second location or a separate service line. Each line is $29 per month of service, billed with your plan: $29 a month, $174 per 6 months or $348 a year. Call or email us to add one. We charge your card for the rest of your current term when the line goes on, so you are never billed later for time you already had. Each extra number shows in Your numbers on your dashboard with its own label and texting status. If you registered with carriers without an EIN, you are limited to one phone number.

The 30-day guarantee. If CallCovered captures zero missed-call leads in your first 30 days after you go live, we refund on request. A lead means at least one text-back sent to a missed caller.

The guarantee is one refund per customer. It requires conditional call forwarding to have been set up correctly and verified working for the whole period. It doesn't apply if forwarding was never set or was disconnected, numbers were invalid, or carrier registration was blocked by inaccurate information. The full wording is in section 6 of the Terms of Service at getcallcovered.com/terms.

Cancelling. There is no contract. To cancel, call or text (702) 605-4550 or email brandon@getcallcovered.com; there is no cancel button on the dashboard.

• Cancelling stops future billing at the end of the period you already paid for: the current month, or the rest of a prepaid term.
• Fees already paid are not refunded, except under the 30-day guarantee.
• A prepaid term renews unless you cancel before the renewal date.
• When your account is cancelled, everything on your CallCovered number stops: the text-back, voicemail, texts to your cell, text commands, reminders and reports. Callers hear that the number is no longer in service. If a payment is past due, customer texts stop reaching your cell until it is paid. If you use forwarding, turn it off (see "Set up call forwarding on your phone").
• Your CallCovered number stays with us after you cancel. To keep it, ask before you cancel or within 30 days after, and we transfer it to your new carrier for a one-time $99 fee.

Refer a contractor, get a free month. Once you have paid, your dashboard has a Refer a contractor card with your own link and code.

1. Copy the link, or tap Text it to a buddy to open a text on your phone with a short message and the link filled in.
2. Your friend signs up through the link and pays the regular price. There is no discount for them.
3. When they are still with CallCovered 30 days after their first payment, your next bill gets a credit for one month of your plan. We email you when it's applied.

You can earn up to 12 free months a year. The card shows referrals waiting, free months earned and the total credited to you. If your friend signs up with a CallCovered rep's link or code, the rep gets the credit for that signup and no free month is earned.