What missed callers hear: your greeting

After the text-back goes out, the caller hears a short greeting before the call ends or the voicemail beep. It is yours to set, on your dashboard under What missed callers hear.

Computer voice (the default). A natural-sounding voice reads your opening line, then the closing sentence. With no changes it says:

Thanks for calling Mike's Plumbing. Sorry we missed your call. We just sent you a text, so you can reply there any time. Or leave a short message after the tone, and we'll pass it right along.

• Your opening line. Change the first part to your own words, up to 160 characters. Write {business} where your business name goes. Leave the box empty to use the default.
• Voice. Pick Woman or Man.
• The closing sentence is added for you, so it is always right: it mentions the text only when one went out, and the beep only when voicemail to text is on.
• The box under it shows exactly what callers will hear. Tap Save greeting.

Your own recording. Callers hear you instead of the computer voice.

1. Tap Record by phone. We call your cell from your CallCovered number.
2. Press 1, then say your greeting after the beep. Keep it short (30 seconds at most) and press # when you're done. Say your business name and that you just texted them, like: "Thanks for calling Mike's Plumbing. Sorry I missed you. I just sent you a text, so reply there and I'll get right back to you."
3. We play it back. Press 1 to keep it, or 2 to record it again.

It plays from your next missed call, and shows on the dashboard with a play button. If voicemail to text is on, a short "You can leave a message after the tone" follows your recording.

• Switch between them with Computer voice and My recording, then Save greeting. Switching back keeps your recording for later.
• Record again any time; the new one replaces the old.
• Delete recording removes it and goes back to the computer voice.
• While text-back is paused, or for a caller who texted STOP, no text goes out, so those callers hear the computer voice saying to leave a message or call back later. Your recording mentions the text, so it isn't played then.